Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days after payment confirmation. Our orderly processing workflow effectively shortens waiting time, allowing customers to receive their fresh seafood items in timely and good condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 5–14 days to reach most global destinations. Delivery times are estimated and may vary based on different destination areas and local customs clearance status. You can choose the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment submission, with no hidden fees or undisclosed extra charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the parcel recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and fresh-keeping packaging materials suitable for seafood products, preventing damage and leakage while maintaining product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other proper solutions accordingly.
Customer Support
If you have any questions regarding shipping arrangements, customs clearance or delivery progress, our support team is ready to assist you at any time. Feel free to contact us for prompt guidance via email: support@dodazone.shop or phone: +64 22 104 9382.
Thank you for choosing DOUGLAS DALE! We continuously optimize our logistics services to deliver a faster, safer and worry-free shopping experience for all customers.